Getscreen.me vs TeamViewer: Remote Support for Small IT Teams

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Supporting clients is paid work, so the free remote tool you learned on may not be yours to use.

Getscreen.me vs TeamViewer is a licensing question before it is a feature question. Both connect a technician to a client machine, with or without someone sitting at it. They count what you pay for very differently, and that decides the bill for a small IT team or solo MSP.

This is an informed guide based on official docs and public pages from both vendors, with pricing as of November 2026. It is not a first-hand review. Where a vendor page did not show a figure, or two pages disagree, we say so instead of filling the gap.

Getscreen.me vs TeamViewer at a glance

Every cell below comes from the vendor’s own pages. The detail, and what we could not confirm, follows further down.

Area	Getscreen.me	TeamViewer
What you pay for	Options, number of devices and technician accounts	Annual license tiers with licensed users, channels and managed devices; add-ons extra
Concurrent sessions	Unlimited on Standard, Advanced and Enterprise, per Getscreen.me	3 to 15 per channel, depending on plan
Unattended access	Agent installed on the device; capacity counted by device	Host or full client signed in to your account
Client joins with	Invitation link or number, then runs a small agent that removes itself	Session link, code or email, then QuickSupport or the installed app
Device platforms	Windows, macOS, Linux, Android	Windows, macOS, Linux, Android, iOS, ChromeOS
Free version for client work	Free plan has no Quick Support and two devices	Not allowed: free version is personal use only
Self-hosting	Offered as a separate version	Not covered on the pages we read
Trial	14 days, all features, no card	Free trial offered; terms not detailed on the pages we read

Attended and unattended access

Most small IT teams need both. Attended sessions cover the user who calls with a problem. Unattended access covers the server you patch at night or the laptop in an empty office.

Getscreen.me

Getscreen.me calls these Quick Support and Permanent Access. Its permanent access page says you install the agent on each device and sign in, and it offers installation guides you can send to users. For bulk rollouts it describes MSI packages in Active Directory, deployment through RMM tools, and ready-made console commands for Windows, Mac, Linux and Android.

Also listed are Wake-on-LAN, which needs enabling in BIOS and network card settings, and password-protected permanent links. The paid options list includes an in-session request that asks the remote user to enable permanent access during a Quick Support session, a handy route for turning a one-off job into a managed device. If you want to try that route, start a Getscreen.me trial and check it against your own client onboarding.

TeamViewer

TeamViewer’s unattended support article starts from an attended session. On a device with no TeamViewer software, you connect with QuickSupport, then use the remote session toolbar to install the Host module. Alternatively, you download and run Host by hand. You then choose to manage the device, sign in, and connect from the device list. The article says no confirmation is needed on the remote side.

The article needs a TeamViewer account on both ends of this setup, and its steps mainly cover Windows. TeamViewer’s licenses overview mentions mass deployment by MSI package under Corporate. It does not say whether lower tiers can do the same, so ask before you plan a rollout around it.

Licensing: per technician, per device, per channel

This is where the two vendors differ most, and it is worth reading before any price.

How Getscreen.me counts

The plans page says: “You pay for a set of options, the number of devices, and accounts for your employees.” In practice there are two counters: technician accounts and permanent access devices. Quick Support is one-time connections to outside devices, started by invitations.

Getscreen.me’s TeamViewer comparison page says Standard, Advanced and Enterprise all include unlimited concurrent connections. It also says Advanced includes unlimited Quick Support invitations. It does not spell out Quick Support on Standard, so a team that does ad hoc client sessions should budget for Advanced until the vendor confirms otherwise. The company’s pricing article places Standard at 1 to 5 technicians and Advanced at growing businesses and MSPs.

How TeamViewer counts

TeamViewer sells tiers. The table merges its Remote product description (last modified 25 August 2026) with the licenses overview in its knowledge base.

Plan	Licensed users	Channels	Sessions per channel	Managed devices	Who you can reach
Remote Access	1	1	3	Conflict: see below	3 endpoints, up to 3 changes a month
Business	1	1	3	200	Unlimited endpoints from up to 3 licensed devices
Premium	15	1 (up to 5 with add-ons)	10	300	Unlimited devices can start connections
Corporate	30	3 (up to 10 with add-ons)	15	500	Unlimited devices can start connections

A channel is defined as one active remote connection under the license. In the knowledge base wording, one device at a time can start the session allowance on Premium, and three devices at a time on Corporate. So 15 licensed users on Premium does not mean 15 people connected at once. Three technicians working at the same moment would need extra channels on Premium or a move to Corporate.

Points to catch before you buy:

• Servers and ChromeOS: the licenses overview says Windows Server and ChromeOS need Premium or Corporate. An MSP with client servers cannot treat Business as a default.
• Mobile: phones and tablets need the Support for Mobile Devices add-on, according to the licenses overview and product description. Its price is not on the public pages we read.
• Only the expert needs a license: TeamViewer’s pricing page says the connected device does not need one.
• Conflict: the licenses overview says Remote Access includes no managed devices, while the product description says “Yes, number depends on Contract.” Ask sales for this in writing if it matters.
• Other plan names: a second product description lists Remote Access Lite, Remote Support Lite, Remote Access Pro and Remote Support Pro, on commercial named-user licenses. It prohibits shared logins and limits reassignment to two times per user per calendar year. We could not confirm which names are on sale in your region.

Pricing, as far as official pages show it

Neither vendor made this easy to pin down. Pricing as of November 2026, with the limits of each source stated:

Item	What the official page shows	Status
Getscreen.me Free	No charge, no card; 1 technician, 2 permanent devices, 50 MB per file, no Quick Support, branding or API	Confirmed on the free plan page
Getscreen.me Personal Lifetime	“Buy now for $249 only”, one-time; 50 devices, 10 invitations a day. An unlabeled $149 also appears	Conflict: check at checkout
Getscreen.me Advanced	“Starts at $8 per technician/month before annual-payment discounts”	From its comparison page FAQ. Devices cost extra
Getscreen.me Standard, Enterprise	No figure in the plan text we could read; the calculator did not expose rates either	Not confirmed
Getscreen.me Self-Hosted	Separate pricing page; not checked for this guide	Not confirmed
TeamViewer Premium	“Starts at €73.90/month”, in an FAQ on the small business page	Single source; region and billing basis not stated there
TeamViewer Remote Access, Business, Corporate	No price visible in the text of the official pricing page we could read	Not confirmed; may vary by region or need a quote
TeamViewer add-ons	Priced by endpoints, users or storage; volume discounts; sales gives the final price	Quote needed

TeamViewer’s pricing page does state the commercial terms. Subscriptions are annual and renew automatically every 12 months, and you must cancel at least 28 days before the term ends. Put that date in your calendar on the day you buy. Getscreen.me lists up to 25% off after the 14-day trial and up to 25% off for private companies under 5 years old. TeamViewer lists a 30% discount for non-profit and education.

The one worked example available, and why to treat it carefully

Getscreen.me publishes a small MSP scenario on its comparison page: 3 technicians with concurrent connections, 100 managed devices and 10 client companies, with calculations “completed in February 2026.” Its figures are below. This is a competitor’s calculation, not a TeamViewer quote.

Line, as listed by Getscreen.me	Amount per year
Getscreen.me: Advanced technicians x 3	240.12
Getscreen.me: devices x 100	156.00
Getscreen.me total, as stated	€396.00
TeamViewer Premium	709.44
TeamViewer: 2 additional concurrent connections	1,053.60
TeamViewer: Support for Mobile Devices	896.40
TeamViewer total, as stated	€2,659.44

Three cautions apply. The Getscreen.me lines add up to 396.12, not 396.00, and its AnyDesk comparison page shows €396.92 for what looks like the same setup. The TeamViewer Premium figure of 709.44 a year also does not match TeamViewer’s own “starts at €73.90/month”, which would be 886.80 over twelve months if billed flat. And the scenario includes the mobile add-on: without it, the TeamViewer lines come to 1,763.04.

The direction is still clear for this particular team shape, because Getscreen.me does not charge for concurrency. It would likely narrow for a solo technician with few servers, or a team whose technicians rarely connect at the same time. Get a live number from Getscreen.me and a written quote from TeamViewer before relying on any of it.

TeamViewer’s free version and commercial use

This rule is easy to miss. TeamViewer’s commercial use article says: “We define commercial use as being any use of TeamViewer for purposes that are either directly or indirectly paid for.” It also says: “If you use TeamViewer for home office, it is commercial use.”

The article and the personal use page list these as commercial:

• Supporting customers or colleagues, including connecting to client devices.
• Working from home, even quick checks.
• Incoming connections, not only outgoing ones.
• Monitoring server operating systems.
• Non-profit work where the organization pays the person doing it.

If the software flags you, a reset form asks for your details and every TeamViewer ID involved, with review within 72 hours according to TeamViewer. For a business that sells support, the takeaway is simple: the free version is not an option, and TeamViewer’s QuickSupport page says commercial remote support requires a valid license. This is a summary of vendor documents, not legal advice.

Getscreen.me’s free plan page describes the plan as fitting “personal and business needs” and does not prohibit commercial use on that page. We could not read its Terms and Conditions, so check them first. In practice the free plan’s limits rule out most client support anyway: two devices, one technician and no Quick Support. Personal Lifetime is described as “designed for use with a single personal license” while also naming freelancers and small businesses for “occasional tasks,” so read the terms before running a paid service on it.

The end-user connection flow

For an MSP, this is the part your client actually sees. A flow that confuses a stressed user costs you time on every ticket.

Getscreen.me

1. In Quick Support, the technician creates an invitation and can add the client’s name.
2. The technician sends an invitation link, or reads out an invitation number over the phone. The client enters the number at go.getscreen.me or in a form embedded on your site.
3. The client opens the invitation page, then downloads and runs the attached agent file.
4. The session starts once the agent runs. The client sees a lightweight agent with no extra features.
5. When the session ends, the invitation file is removed from the device.

That sequence comes from the Quick Support guide, and the feature page adds that nothing needs installing for a one-time session. One gap: neither page describes a separate approval prompt on the client side, and agent settings include an option for connecting without confirmation. If your contracts require explicit user consent, check that behavior during the trial before you commit.

TeamViewer

1. The supporter opens Remote Support, starts a new session and names it.
2. The supporter shares a session link, code or email invitation, then clicks Start and waits.
3. The client opens the link or clicks Join session. No TeamViewer account is needed.
4. Without TeamViewer installed, the client downloads QuickSupport for Windows or macOS, accepts the terms and continues. With it installed, the client can enter the code under Get help.
5. The supporter joins, and the client clicks Allow access.

These steps come from TeamViewer’s attended support article. The explicit Allow access step is a real plus when a client wants visible consent. On branding, TeamViewer offers custom QuickSupport modules with Business, Premium, Corporate or Tensor licenses. Getscreen.me lists a custom agent name and icon, branded invitations and a custom domain, and its AnyDesk comparison page shows branding included on Advanced.

Security, as each vendor states it

None of the claims below have been independently audited for this guide. They are vendor statements, and compliance depends on how you deploy the tool. Not legal advice.

Topic	Getscreen.me	TeamViewer
Session encryption	WebRTC media over SRTP with DTLS-derived keys; AES-128 or AES-256 depending on the negotiated cipher	RSA 4096 key exchange with 256-bit AES; TLS 1.3 handshake with AES-256-GCM from version 15.73
End to end	TURN relay forwards encrypted traffic and cannot access its content	Stated end to end; TeamViewer says it cannot read the traffic on its routing servers
Account protection	2FA by email, authenticator app or Telegram; SAML/SSO and mTLS sign-in are listed options	2FA on accounts; push approval for connections where enabled; multi-factor and conditional access on the small business page
Access limits	Role-based access, IP allowlist, audit log	AllowList and BlockList, role-based access
Certifications	Hosting providers hold ISO 27001 and SOC 2 Type II, depending on provider. No statement that Getscreen.me itself is certified	ISMS itself certified to ISO 27001; external audits against frameworks including SOC 2 Type 2 and SOC 3
Data location	Hosted in Germany and Finland; self-hosted customers choose	Servers storing sensitive data are in Germany or Austria
Recording	Off by default; created only when a technician enables it	Not covered in the statement we read

The main sources are the Getscreen.me security statement and the TeamViewer security statement, plus each vendor’s product pages. The certification row is the practical difference. If a client’s vendor questionnaire asks whether the remote access provider itself holds ISO 27001, TeamViewer can answer yes from its own statement, and Getscreen.me’s statement does not make that claim. Getscreen.me’s answer to data control is its self-hosted version, which keeps servers and data location in your hands.

Platform support

Getscreen.me’s system requirements list agents for Windows 7 and later, Windows Server 2008 R2 and later, macOS 10.12 and later, Linux in all versions, and Android 7.0 and later. Its permanent access page also mentions macOS 10.10 in an FAQ, which conflicts slightly, so confirm that if you support very old Macs. Its own comparison table marks iOS and Chrome OS as “No” and also lists no phone support and no remote printing.

TeamViewer’s supported systems article (written for its Classic app) shows a narrower list of current versions: Windows 10 22H2 and Windows 11, Windows Server 2016 to 2022, macOS 14 and later, several named Linux distributions, Android 8 and later, and iOS or iPadOS 17 and later. On ChromeOS, QuickSupport and Host provide screen sharing only. Its mobile support page describes iOS screen sharing and claims unattended control for more than 100 Android brands, while noting that not every model is supported.

Read together: TeamViewer reaches more device types, and Getscreen.me states support for older operating systems. Run your client device list against both before you decide.

When TeamViewer is the better pick

• Clients on iPhone, iPad or Chromebook: Getscreen.me’s own table says no for both, and TeamViewer at least offers screen sharing with the mobile add-on.
• Existing ITSM tooling: TeamViewer lists ServiceNow, Jira, Freshworks, Zendesk, Salesforce and Microsoft Intune. Getscreen.me lists plugins for Zendesk, Jira Service Desk, LiveChat and others, plus an HTTP API, so compare the specific ones you use.
• Monitoring and patching from the same vendor: TeamViewer describes device alerts and OS and third-party patching. We did not find equivalents on the Getscreen.me pages we read. Check whether your plan includes them.
• Vendor certification on paper: as covered above.
• Phone support: TeamViewer’s FAQ says Premium includes phone support in 33 languages. Getscreen.me’s table says no.
• Connection logs for invoicing: TeamViewer says its logs can be used for invoicing. Getscreen.me lists connection history, but the pages we read do not make the same billing claim.

When Getscreen.me is the better pick

• Several technicians connecting at once: no concurrency charge, per Getscreen.me.
• Costs that grow gradually: add a technician or device without changing tier, as the vendor describes it.
• Browser-first work: connect from a browser, desktop app or Chrome extension, with no full install for one-time client sessions.
• Data control: a self-hosted version is on offer. Its price needs checking on the separate page.
• Reseller branding: custom name, icon, domain and an API for generating connection links.

The real limits are worth repeating. iOS and ChromeOS are out, phone support is out, remote printing is out, and no vendor-level ISO certificate is stated. If none of those block you, test Getscreen.me on real client devices during the 14-day trial.

A short trial plan for a small IT team

An illustrative checklist, not a vendor procedure. Run the same steps in both trials:

1. List every client device type and operating system version you support, including servers.
2. Count technicians who connect at the same time at your busiest hour, not total staff.
3. Run one attended session with a non-technical user and note where they hesitate.
4. Set up one unattended device and one reboot, using each vendor’s docs.
5. Check whether the client sees and approves the connection, against your contract terms.
6. Price both with your real counts, including TeamViewer add-ons and the renewal date.

Keeping client records outside the remote tool

Neither tool is your client record. A remote session tells you who connected and when, but not which contract covers that device or when its license renews. That is the job of a separate workspace.

Our MSP & IT Services HQ is a $35 Notion template with 8 connected databases, including clients, tickets, assets and devices, licenses and renewals, contracts and plans, and a knowledge base. It works on a free Notion account, though its built-in automations need Notion’s paid plans. It is an organising workspace, and the product page says plainly that it does not replace an RMM or PSA tool.

If you are also sorting out how clients reach you, see our guide to customer communication tools for small teams. For other industries, there is our list of the best Notion templates for small business.

Frequently asked questions

Can I use free TeamViewer to support clients?

No, according to TeamViewer. Its knowledge base treats supporting customers as commercial use, including connections to client devices, and QuickSupport’s page says commercial remote support requires a valid license.

Is Getscreen.me free for business use?

The free plan page says it fits personal and business needs and does not ban commercial use there, but we could not read the Terms and Conditions. With two devices, one technician and no Quick Support, most client support would outgrow it quickly.

Does a client need to install anything?

For a one-time session, Getscreen.me says the client runs a small agent that deletes itself afterwards. TeamViewer says the client downloads QuickSupport or uses an installed copy, with no account required. Unattended access needs an install on both.

How many sessions can run at once?

Getscreen.me says unlimited on Standard, Advanced and Enterprise. TeamViewer sets channels by plan: 1 on Remote Access, Business and Premium, and 3 on Corporate, with 3 to 15 sessions per channel and add-on channels on Premium and Corporate.

Which one supports iPhones and Chromebooks?

TeamViewer does, in limited form: iOS screen sharing, and screen sharing through QuickSupport and Host on ChromeOS, with a mobile add-on for desktop-to-mobile connections. Getscreen.me’s own comparison table marks both as not supported.

Is TeamViewer pricing public?

Partly. Its pricing page describes annual billing and auto-renewal, and a small business FAQ quotes Premium from €73.90 a month, but we could not read the other plan prices. Treat a regional quote or checkout page as the final word.

Which should a solo MSP try first?

Getscreen.me is the sensible first trial if your clients use Windows, Mac, Linux or Android, because you pay by technician and device. Start with TeamViewer instead if clients use iOS or ChromeOS, or their contracts ask for a certified vendor.